Returns & Refunds
Important Notice
Due to the perishable nature of our chocolate products, we cannot accept returns for a refund. However, your satisfaction is our priority, and we will work with you to resolve any issues.
Our Satisfaction Guarantee
If you receive a damaged, defective, or incorrect order, we will replace it or issue a full refund. Please contact us within 48 hours of delivery with:
- Your order number
- Description of the issue
- Photos of the damaged or incorrect items
When Refunds Are Available
Products that arrive broken, melted, or otherwise damaged due to shipping.
If you received products different from what you ordered.
Products with manufacturing defects or quality concerns.
Orders that are confirmed lost by the shipping carrier.
Refund Process
- Contact our customer support team with your order details and issue description.
- Our team will review your request and may ask for additional information or photos.
- Once approved, refunds will be processed within 5-7 business days to your original payment method.
- You will receive an email confirmation once the refund has been processed.
Order Cancellations
Orders can be cancelled within 2 hours of placement for a full refund. After this window, orders enter our fulfillment process and cannot be cancelled.
To cancel an order, please contact us immediately with your order number.